Call History

The Call History feature provides a detailed overview of your past calls, helping you keep track of important information. Here's what you can expect to find in the Call History:

Key Details

1. Recording (if enabled)
   If call recording is enabled, you can access the recording of the call for review.

   

2. Transcription (if recording is enabled)
   When recording is enabled, you also have access to a transcription of the call, making it easier to review conversations.

3. Call Duration
   See how long the call lasted, providing insight into the time spent on each interaction.

4. Call Direction
   Determine whether the call was inbound or outbound.

5. Call Handler
   Identify who handled the call within your organization.

6. Dialed Number
   View the number the external party called into.

Voicemail Access

Even if recording is not enabled, you still have the ability to listen to voicemails left by callers.

Visual Examples

Below are some visual examples of what you can expect to see in the Call History interface:

• Post-call conference log:

  

• Post-call summary with recording: