Frequently Asked Questions (FAQs)
Find answers to common questions about Wave Line.
How do I get started with Wave Line?
After downloading the app from the App Store, please contact us via email (it@pnwsoftwaresolutions.com) or phone ((425) 772-8708) to schedule your personalized onboarding consultation. During this session, we'll help set up your account, configure your business phone numbers, assign team members, and train you on all relevant features tailored to your needs.
Can I port my existing business number to Wave Line?
Yes! We can help you transfer (port) your existing US or Canadian local or toll-free number. Contact our support team to begin the process. We'll need some information about your current account and will handle the communication with your current provider. The typical porting time is 5-7 business days. Please do not cancel your old service until the port is confirmed complete.
How many team members can share a phone number?
There is no technical limit to the number of team members who can be assigned to access and use a single phone number (Inbox) in Wave Line. Each team member will need their own user account, which we typically set up during the onboarding process.
What is an "Inbox" in Wave Line?
An Inbox represents one or more of your business phone numbers within the Wave Line system. It serves as a central hub containing all the calls, text messages, and voicemails associated with those specific numbers. You can configure settings like user access, call routing, business hours, and call recording independently for each inbox.
How do I add more phone numbers to my account?
To add additional phone numbers (either new numbers or porting more existing ones), please contact our support team (it@pnwsoftwaresolutions.com or (425) 772-8708). We'll assist you with selecting new numbers or managing the porting process.
Can I use Wave Line without cellular service?
Yes! As long as your iPhone or iPad has a stable WiFi connection, Wave Line can make and receive calls and texts using your business number. This is ideal for working in locations with poor cellular reception or when traveling internationally (using WiFi to avoid roaming charges).
How do I import my existing client list?
Currently, Wave Line supports adding clients manually one by one. The feature to bulk import clients via a CSV file is under development and planned for a future release. We will announce when it becomes available.
Can I switch between personal and business mode?
Wave Line inherently keeps your business communication separate. Calls and texts made through the Wave Line app use your business number. Calls and texts made through your iPhone's native Phone and Messages apps use your personal number associated with your SIM/eSIM. Wave Line notifications clearly identify business communications, so you always know the context. There isn't a manual "mode switch" needed; simply use the appropriate app (Wave Line for business, native apps for personal).
What happens if I miss a business call?
Missed calls to your Wave Line number are handled based on the rules you've set up in your Inbox Configuration. Depending on your settings, a missed call might:
- Go to the Wave Line voicemail associated with that inbox.
- Be forwarded to another team member or external number (if configured).
- Follow specific rules based on business hours. You will see the missed call logged within the Wave Line inbox.
How do I get help if I have more questions?
Our dedicated support team is ready to assist you! You can reach us via:
- Email: it@pnwsoftwaresolutions.com
- Phone: (425) 772-8708
We're here to help you make the most of your Wave Line system.