Personalized Onboarding Process

At Wave Line, we believe in getting you set up for success right from the start. Currently, all new users receive a personalized onboarding consultation.

What to Expect:

• Schedule: After downloading the app, contact us via email (it@pnwsoftwaresolutions.com) or phone ((425) 772-8708) to schedule your consultation at a time that works for you.
• Account Setup: During the live consultation (usually via video call), our specialist will guide you through setting up your primary account and user profiles for your team members.
• Number Configuration: We'll help you configure your desired business phone numbers – either selecting new ones or starting the porting process for your existing number(s).
• Team Structure: We'll set up your team members and configure how calls and messages should route within your shared inboxes based on your workflow.
• Feature Training: You'll receive hands-on training focused on the Wave Line features most relevant to your business operations.
• Personalized Recommendations: We'll offer tips and best practices for using Wave Line effectively based on your specific industry and communication needs.
• Ongoing Support: Even after the consultation, our support team remains available via email or phone to answer any questions you may have.

This personalized approach ensures your Wave Line system is perfectly configured for your business from day one.