Troubleshooting Call Quality Issues
If you're experiencing poor audio quality (e.g., echoes, static, dropped words) during Wave Line calls, try these steps:
- Check Your Connection: Wave Line relies on your internet connection (WiFi or Cellular Data).
- Ensure you have a strong, stable WiFi signal. Try moving closer to your router.
- If using cellular data, check that you have good signal strength (multiple bars). Poor coverage areas will impact quality.
- Run a speed test (using a third-party app) to check your internet upload and download speeds. Low speeds can affect VoIP calls.
- Microphone Permissions: Verify that Wave Line has permission to access your microphone in your iPhone's settings:
- Go to iOS Settings > Privacy & Security > Microphone.
- Ensure the toggle for Wave Line is ON.
- Test with Headphones: Plug in headphones (wired or Bluetooth) and make a test call. This helps determine if the issue is with your phone's built-in speaker or microphone.
- Close Background Apps: Other apps consuming significant bandwidth (video streaming, large downloads) can interfere with call quality. Close unnecessary apps.
- Restart:
- Force close the Wave Line app and reopen it.
- Restart your iPhone or iPad completely.
- Update App: Ensure you are using the latest version of Wave Line available in the App Store.
If problems persist after trying these steps, please contact Wave Line support (it@pnwsoftwaresolutions.com or (425) 772-8708) with details about the issue, including when it happens and what troubleshooting steps you've already taken.